GrindMaster Coffees gets numerous customer inquiries every day. These range from simple questions about their coffee varieties to complex issues with orders. To handle these efficiently, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero assist in sorting and prioritizing these tickets, ensuring that critical issues are addressed promptly.
Deskhero's AI-powered knowledge base is another tool that GrindMaster Coffees finds invaluable. It automatically generates articles from previously resolved tickets, uploaded files like policies/manuals/presentations, and scraped website data. This not only saves time but also ensures that the knowledge base is consistently updated with the most recent information.
The AI also enhances the search functionality of the platform. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This significantly reduces the time spent on searching for information and increases the efficiency of the customer service team.
Furthermore, Deskhero's AI suggests replies to customer inquiries based on past responses and knowledge base articles. This feature enables customer service representatives to respond to inquiries faster and more accurately, thereby improving customer satisfaction.
By leveraging Deskhero's AI capabilities, GrindMaster Coffees has been able to improve the efficiency and effectiveness of their customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content and urgency of each ticket. It then sorts and prioritizes them accordingly, ensuring that critical issues are addressed first.
How does the AI-enhanced search work?
When a search is performed, Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This makes the search more accurate and efficient.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses past responses and knowledge base articles to suggest replies to customer inquiries. This helps customer service representatives to respond more quickly and accurately.
* This article provides an example of how a fictive company in the Production of Ground Coffees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
