EquipPro Manufacturing has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this knowledge base and ensuring its relevance and accuracy was a major challenge for the company.
By implementing Deskhero, EquipPro now uses advanced AI capabilities to manage their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find and suggest relevant content.
This content is then used to generate or update knowledge base articles, ensuring that they are always up-to-date and relevant. This has resulted in a significant improvement in the quality of EquipPro's knowledge base, leading to better customer support.
The REST API feature of Deskhero also allows EquipPro to integrate their knowledge base with other systems, further enhancing its utility. The use of custom email domains and user groups ensures that the right information reaches the right people at the right time.
Overall, the use of Deskhero's AI capabilities has greatly enhanced EquipPro's knowledge base management, leading to improved customer support and satisfaction.
How does Deskhero's AI capabilities improve the quality of knowledge base articles?
Deskhero uses AI to search through previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate or update knowledge base articles, ensuring that they are always up-to-date and relevant.
What is the benefit of the REST API feature?
The REST API feature allows you to integrate your knowledge base with other systems, enhancing its utility and ensuring that the right information is always available when needed.
How do custom email domains and user groups enhance customer support?
Custom email domains and user groups ensure that the right information reaches the right people at the right time. This improves communication and ensures that customer queries are handled efficiently.
* This article provides an example of how a fictive company in the Production of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
