IndusMachines Corp receives a large volume of support tickets daily. Managing these tickets and ensuring timely resolution was a major challenge for the company.
With Deskhero, IndusMachines now uses advanced AI capabilities to streamline their ticket handling process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets. The Kanban board feature of Deskhero also allows IndusMachines to visually track and manage tickets, improving efficiency and transparency.
The use of custom fields and structured data lists helps to organize ticket information in a way that is easily accessible, further improving the ticket handling process. The comprehensive search bar feature powered by AI also enhances the search results, making it easier for the support team to find the necessary information.
Overall, the use of Deskhero's AI capabilities has greatly improved IndusMachines' ticket management, leading to faster resolution times and improved customer satisfaction.
How does Deskhero's AI capabilities improve ticket handling?
Deskhero uses AI to search through previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
What is the benefit of the Kanban board feature?
The Kanban board feature allows you to visually track and manage tickets, improving efficiency and transparency in the ticket handling process.
How do custom fields and structured data lists improve ticket management?
Custom fields and structured data lists help to organize ticket information in a way that is easily accessible. This streamlines the process of finding relevant information, improving efficiency and reducing response time.
* This article provides an example of how a fictive company in the Production of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
