MachTech Industries receives hundreds of customer queries daily regarding the operation and maintenance of their machinery. Previously, their customer support team had to manually search through numerous documents and knowledge base articles to find relevant information. This process was time-consuming and often resulted in delayed responses.
With Deskhero, MachTech now leverages advanced AI capabilities to automate this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction and freeing up the support team to handle more complex issues.
Additionally, the comprehensive search bar feature powered by AI enhances the search results, making it easier for the support team to find the necessary information. The use of custom fields and structured data lists further streamlines the process, ensuring that all relevant information is easily accessible.
Overall, the use of Deskhero's AI capabilities has transformed MachTech's customer support operations, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to automatically search through previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does the comprehensive search bar feature work?
The comprehensive search bar is powered by AI, which enhances the search results by using OpenAI Embeddings from various sources. This makes it easier for the support team to find the necessary information.
What are the benefits of using custom fields and structured data lists?
Custom fields and structured data lists help to organize information in a way that is easily accessible. This streamlines the process of finding relevant information, improving efficiency and reducing response time.
* This article provides an example of how a fictive company in the Production of Machinery and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
