AquaPure Inc. leverages Deskhero's AI capabilities to automatically generate suggested replies for their customer support team. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to provide relevant content suggestions that significantly reduce the time spent on each ticket.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their own website. This ensures that the customer support team always has the most recent and accurate information at their disposal.
Deskhero's comprehensive search bar, enhanced by AI, allows AquaPure's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature has significantly reduced the time it takes to resolve customer queries.
Furthermore, AquaPure uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage Deskhero's AI capabilities across their entire customer support workflow.
Overall, AquaPure Inc. has seen a significant improvement in their customer support efficiency since implementing Deskhero. The platform's advanced AI capabilities have enabled them to provide faster and more accurate responses to customer queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from their own website. This ensures that the customer support team always has the most recent and accurate information at their disposal.
How does Deskhero's AI enhance the search bar?
Deskhero's AI enhances the search bar by using OpenAI Embeddings to find relevant information from the knowledge base, previous tickets, and uploaded files. This makes it easier for the customer support team to quickly find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Production of other bottled waters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
