ChickenChamp has a vast knowledge base that includes information from various sources such as manuals, policy documents, presentations, and their website. Managing this knowledge base and ensuring that customers can easily find the information they need was a significant challenge for the company.
Deskhero's AI capabilities provided the solution. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This significantly reduces the time and effort required to maintain the knowledge base.
Additionally, the AI enhances the search results in the knowledge base. It uses OpenAI Embeddings from the knowledge base articles and other resources to provide relevant search results. This makes it easier for customers to find the information they need, reducing the number of support tickets generated.
The AI also generates suggested replies to customer queries using the same OpenAI Embeddings. This not only reduces the response time but also ensures that the responses are accurate and helpful.
Overall, Deskhero's AI capabilities have greatly improved ChickenChamp's knowledge base management. They have made it easier for customers to find information, reduced the number of support tickets, and improved customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scrape data from the company's website. This significantly reduces the time and effort required to maintain the knowledge base.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base articles and other resources to provide relevant search results. This makes it easier for customers to find the information they need.
How does the AI improve the responses to customer queries?
The AI generates suggested replies to customer queries using OpenAI Embeddings. This not only reduces the response time but also ensures that the responses are accurate and helpful.
* This article provides an example of how a fictive company in the Production of poultry products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
