EggExcellence receives a high volume of customer queries every day. Managing these tickets and ensuring that each one is handled efficiently was a major challenge for the company's customer support team.
Deskhero's AI capabilities provided the solution. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize tickets based on their content. This helps the support team prioritize tickets and handle them more efficiently.
The AI also generates suggested replies to the tickets. This not only reduces the response time but also ensures that the responses are accurate and helpful. The AI learns from past tickets and interactions, which means it continually improves its responses and suggestions.
Furthermore, the AI enhances the search results on the company's helpdesk. This allows customers to find the information they need quickly and easily, reducing the number of tickets generated.
Overall, Deskhero's AI capabilities have greatly improved EggExcellence's ticket management system. They have helped the company handle tickets more efficiently, reduce response times, and improve customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize tickets based on their content. This helps the support team prioritize tickets and handle them more efficiently.
How does the AI improve the responses to tickets?
The AI generates suggested replies to the tickets. This not only reduces the response time but also ensures that the responses are accurate and helpful. The AI learns from past tickets and interactions, which means it continually improves its responses and suggestions.
How does the AI enhance the search results on the helpdesk?
The AI uses OpenAI Embeddings to enhance the search results on the helpdesk. This allows customers to find the information they need quickly and easily, reducing the number of tickets generated.
* This article provides an example of how a fictive company in the Production of poultry products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
