RiceFlourTech receives numerous customer inquiries daily, ranging from product-specific questions to general inquiries about rice flour production. To manage this volume, they use Deskhero's ticket management feature, which categorizes and prioritizes tickets based on their urgency and relevance. This helps the support team to respond to customer queries in a timely and organized manner.
The company also utilizes Deskhero's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI system analyzes this information to generate suggested replies for the support team, significantly reducing response times and improving customer satisfaction.
RiceFlourTech also uses Deskhero's knowledge base feature to create a comprehensive database of information about their products and production processes. This resource is continually updated with new articles generated from Word, PowerPoint, and PDF files, providing a valuable reference for both the support team and customers.
With Deskhero's custom fields and user groups features, RiceFlourTech can personalize their support services based on specific customer needs and preferences. This ensures that each customer receives the most relevant and effective assistance possible.
Overall, Deskhero's advanced AI capabilities have enabled RiceFlourTech to enhance their customer support efficiency and effectiveness, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI system improve response times?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It then generates suggested replies for the support team, significantly reducing the time needed to craft responses.
What types of information are included in the knowledge base?
The knowledge base includes a wide range of information about RiceFlourTech's products and production processes. This can include articles generated from Word, PowerPoint, and PDF files, as well as data scraped from the company's website.
How does Deskhero personalize support services?
Deskhero allows RiceFlourTech to create custom fields and user groups, enabling them to tailor their support services to specific customer needs and preferences.
* This article provides an example of how a fictive company in the Production of Rice Flour industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
