RiceMillPro's customer support team deals with a multitude of inquiries every day. To manage these effectively, they use Deskhero's ticket management feature, which organizes and prioritizes tickets based on their urgency and relevance.
The company also utilizes Deskhero's advanced AI capabilities, which use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. This analysis enables the AI system to generate suggested replies, helping the support team respond to inquiries more quickly and accurately.
RiceMillPro uses Deskhero's comprehensive search bar and website scraping features to quickly find relevant information and anticipate common customer questions. This proactive approach improves the efficiency and effectiveness of their customer support services.
The company also maintains a detailed knowledge base using Deskhero's feature. This resource, which is continually updated with new articles generated from Word, PowerPoint, and PDF files, provides a valuable reference for both the support team and customers.
By leveraging Deskhero's advanced AI capabilities, RiceMillPro has been able to gain valuable insights into customer needs and improve the efficiency and effectiveness of their support services.
How does Deskhero's AI system help RiceMillPro improve their support services?
Deskhero's AI system analyzes previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This helps the support team respond to inquiries more quickly and accurately, improving the overall efficiency and effectiveness of their services.
How does RiceMillPro use Deskhero's comprehensive search bar and website scraping features?
These features allow RiceMillPro to quickly find relevant information and anticipate common customer questions. This proactive approach enhances the efficiency and effectiveness of their customer support services.
What types of information are included in RiceMillPro's knowledge base?
RiceMillPro's knowledge base includes a wide range of information about their products and production processes. This can include articles generated from Word, PowerPoint, and PDF files, as well as data scraped from the company's website.
* This article provides an example of how a fictive company in the Production of Rice Flour industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
