GrainMaster's customer support team handles a high volume of inquiries every day, covering a wide range of topics. To manage this workload, they use Deskhero's ticket management feature, which organizes and prioritizes tickets for efficient handling.
GrainMaster also leverages Deskhero's advanced AI capabilities, which use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. This analysis enables the AI system to generate suggested replies, helping the support team respond to inquiries quickly and accurately.
To provide proactive support, GrainMaster uses Deskhero's comprehensive search bar and website scraping features. These tools allow the support team to quickly find relevant information and anticipate common customer questions, enhancing the efficiency and effectiveness of their service.
GrainMaster also uses Deskhero's knowledge base feature to maintain a detailed database of information about their products and production processes. This resource is continually updated with new articles generated from Word, PowerPoint, and PDF files, providing a valuable reference for both the support team and customers.
By leveraging Deskhero's advanced AI capabilities, GrainMaster has been able to provide proactive, efficient, and personalized customer support, leading to improved customer satisfaction and loyalty.
How does GrainMaster use Deskhero's AI capabilities to provide proactive support?
GrainMaster uses Deskhero's AI system to analyze previous tickets, knowledge base articles, and other relevant data. This analysis helps the support team anticipate common customer questions and generate accurate responses quickly.
What types of information can be found using the comprehensive search bar and website scraping features?
These features allow the support team to quickly find relevant information about GrainMaster's products and production processes. This can include data from the company's website, as well as articles in the knowledge base.
How does the knowledge base enhance the efficiency of the support team?
The knowledge base provides a comprehensive database of information about GrainMaster's products and production processes. This resource helps the support team answer customer inquiries accurately and efficiently.
* This article provides an example of how a fictive company in the Production of Rice Flour industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
