MeatMasters uses Deskhero's AI capabilities to manage a wide range of customer inquiries, from product information requests to order status updates. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
The AI also improves the search results on MeatMasters' helpdesk platform. By analyzing the content of previous tickets and knowledge base articles, the AI provides more relevant and accurate search results, making it easier for customers to find the information they need.
MeatMasters also takes advantage of Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and cooking instructions from their main website. This ensures that the customer support team always has the most current and accurate information available.
Additionally, MeatMasters uses Deskhero's custom fields and user groups features to categorize tickets based on product type and issue severity. This allows the customer support team to prioritize and handle tickets more efficiently.
By leveraging Deskhero's advanced AI capabilities, MeatMasters has been able to improve their helpdesk service efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI improve search results?
Deskhero's AI analyzes the content of previous tickets and knowledge base articles to understand what information is most relevant to a particular search query. It then uses this information to provide more relevant search results.
How does MeatMasters use Deskhero's website scraping feature?
MeatMasters uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information and cooking instructions from their main website.
* This article provides an example of how a fictive company in the Production of sausages and other prepared meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
