SausageSupreme uses Deskhero's AI capabilities to manage a high volume of customer inquiries regarding product information, preparation instructions, and order status. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results on SausageSupreme's helpdesk platform. By analyzing the content of previous tickets and knowledge base articles, the AI provides more relevant search results, making it easier for customers to find the information they need.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and cooking instructions from their main website. This ensures that the customer support team always has the most accurate and current information at their fingertips.
Furthermore, SausageSupreme uses Deskhero's custom fields and user groups features to categorize tickets based on product type and issue severity. This allows the customer support team to prioritize and handle tickets more efficiently.
By leveraging Deskhero's advanced AI capabilities, SausageSupreme has been able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the content of previous tickets and knowledge base articles to understand what information is most relevant to a particular search query. It then uses this information to provide more relevant search results.
How does SausageSupreme use Deskhero's website scraping feature?
SausageSupreme uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information and cooking instructions from their main website.
* This article provides an example of how a fictive company in the Production of sausages and other prepared meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
