PatternGlass Manufacturing receives a high volume of customer queries related to their intricate glass designs. They use Deskhero's kanban board to visually organize these queries, making it easier for the team to manage and resolve them.
The company also uses Deskhero's custom email domains to maintain a professional image in their customer communications. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, ensuring consistent and efficient communication.
PatternGlass Manufacturing leverages Deskhero's AI capabilities to enhance the search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more accurate and relevant search results, improving the customer experience.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes data from their website and uses it to generate suggested replies and enhance search results.
Finally, PatternGlass Manufacturing uses Deskhero's REST API to integrate the platform with their existing ERP system. This integration allows the company to manage customer support and other business operations more effectively.
How does Deskhero's kanban board help in managing customer queries?
Deskhero's kanban board allows you to visually organize your customer queries, making it easier to manage and resolve them.
How does Deskhero maintain a professional image in customer communications?
Deskhero allows you to use custom email domains for your customer communications, helping you maintain a professional image.
How does Deskhero's website scraping feature improve the knowledge base?
Deskhero's AI scrapes data from your website and uses it to generate suggested replies and enhance search results, keeping your knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Production of patterned and figured flat glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
