CrystalQuarry Ltd. has a vast repository of documents, including policies, manuals, and presentations, which are crucial for resolving customer queries. However, manually creating knowledge base articles from these documents was a laborious task. With Deskhero, the company can automatically generate articles from Word, PowerPoint, and PDF files, saving time and effort.
The AI capabilities of Deskhero use OpenAI Embeddings from these documents, previous tickets, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making the process of responding to customer queries more efficient.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for information, the AI uses embeddings from various sources to provide the most relevant content. This feature has improved the speed and accuracy of information retrieval, leading to quicker resolution of customer queries.
Furthermore, CrystalQuarry Ltd. uses Deskhero's website scraping feature to keep its knowledge base updated with the latest industry information. This feature ensures that the customer support team always has access to the most current and accurate information.
Overall, Deskhero has helped CrystalQuarry Ltd. maintain a comprehensive and up-to-date knowledge base, leading to improved customer support services.
How does Deskhero generate knowledge base articles?
Deskhero can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. The AI uses OpenAI Embeddings from these documents to find relevant content, which is then used to create the articles.
How does Deskhero's AI enhance search results?
When a customer support representative searches for information on Deskhero, the AI uses embeddings from various sources to provide the most relevant content. This improves the speed and accuracy of information retrieval.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from relevant industry websites. This ensures that the customer support team always has access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Production and processing of non-metallic minerals for use in building materials industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
