SaltPro has a vast knowledge base of articles, manuals, and policies related to their salt processing techniques. They used Deskhero's AI capabilities to generate structured data lists from these resources. The AI also created custom fields for specific queries, making it easier for the support team to find relevant information.
With Deskhero's custom email domains, SaltPro was able to create a unified communication channel for their customer support. This made it easier for customers to reach out and for the support team to manage tickets.
Deskhero's AI capabilities also enhanced SaltPro's ticket management system. By leveraging OpenAI Embeddings from previous tickets, the AI could suggest replies to common queries, reducing the workload on the support team.
The AI also improved the search bar functionality. It used the embeddings to enhance search results, making it easier for the support team to find relevant information. This led to faster resolution times and improved customer satisfaction.
Finally, SaltPro used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage the AI capabilities across their operations, further improving efficiency.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easier to find relevant information.
How does the AI suggest replies to tickets?
The AI leverages OpenAI Embeddings from previous tickets to suggest replies to common queries. This reduces the workload on the support team and improves response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows companies to leverage Deskhero's AI capabilities across their operations.
* This article provides an example of how a fictive company in the Production/Processing/Packaging/Storage of Salt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
