SeaSalt Packaging used Deskhero's AI capabilities to improve their ticket management system. The AI leveraged OpenAI Embeddings from previous tickets to suggest replies to common queries, reducing the workload on the support team.
The company also used Deskhero's custom email domains to create a unified communication channel for their customer support. This made it easier for customers to reach out and for the support team to manage tickets.
Deskhero's AI also enhanced the company's search bar functionality. It used the embeddings to enhance search results, making it easier for the support team to find relevant information. This led to faster resolution times and improved customer satisfaction.
With Deskhero's REST API, SeaSalt Packaging was able to integrate the platform with their existing systems. This allowed them to leverage the AI capabilities across their operations, further improving efficiency.
Finally, the company used Deskhero's AI to generate structured data lists from their knowledge base of articles, manuals, and policies. This made it easier for the support team to find relevant information and respond to queries more efficiently.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies to common queries. This reduces the workload on the support team and improves response times.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows companies to leverage Deskhero's AI capabilities across their operations.
* This article provides an example of how a fictive company in the Production/Processing/Packaging/Storage of Salt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
