AquaTackle receives hundreds of customer queries daily, ranging from product inquiries to technical support. To manage this volume, they implemented Deskhero, leveraging its AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This feature has drastically reduced the time agents spend crafting responses, allowing them to handle more tickets efficiently.
Deskhero's AI also enhances AquaTackle's search results by using OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature has made it easier for both customers and support agents to find relevant information quickly, improving the overall support experience.
Additionally, AquaTackle uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data, reducing the manual work involved in maintaining the knowledge base.
Through the use of Deskhero's REST API, AquaTackle has been able to integrate the platform with their existing systems, creating a seamless workflow for their support team. The AI capabilities of Deskhero have also helped in identifying common issues and trends, enabling AquaTackle to proactively address potential problems.
Overall, Deskhero's advanced AI capabilities have transformed AquaTackle's customer support operations, resulting in higher customer satisfaction and more efficient use of resources.
How has Deskhero's AI improved AquaTackle's response times?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, significantly reducing the time agents spend crafting responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to improve the relevance and accuracy of search results.
How does AquaTackle use Deskhero's website scraping feature?
AquaTackle uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data.
* This article provides an example of how a fictive company in the Production & Sale of Fishing Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
