SeaPro's customer support team handles a wide range of queries, from product specifications to order tracking. To manage these efficiently, they implemented Deskhero, utilizing its AI capabilities to suggest replies based on previous tickets and knowledge base articles. This feature has not only improved response times but also ensured consistent and accurate information in responses.
The AI capabilities of Deskhero also enhance SeaPro's search results by using OpenAI Embeddings from various sources, including uploaded files and scraped website data. This feature has made it easier for both customers and support agents to find relevant information, reducing the time spent on each ticket.
SeaPro also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data, eliminating the need for manual updates.
By integrating Deskhero's REST API with their existing systems, SeaPro has created a seamless workflow for their support team. The AI capabilities of Deskhero have also helped in identifying common issues and trends, enabling SeaPro to proactively address potential problems and improve their products and services.
Overall, Deskhero's advanced AI capabilities have revolutionized SeaPro's helpdesk services, resulting in faster ticket resolution, improved knowledge base maintenance, and higher customer satisfaction.
How has Deskhero's AI improved SeaPro's ticket management?
Deskhero's AI suggests replies based on previous tickets and knowledge base articles, improving response times and ensuring consistent and accurate information in responses.
How does Deskhero's AI enhance SeaPro's search results?
Deskhero's AI uses OpenAI Embeddings from various sources, including uploaded files and scraped website data, to improve the relevance and accuracy of search results.
How does SeaPro use Deskhero's website scraping feature?
SeaPro uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information. The AI capabilities of Deskhero automatically generate new knowledge base articles from the scraped data.
* This article provides an example of how a fictive company in the Production & Sale of Fishing Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
