RubberRoad Inc. has a vast product line with varying specifications and features. Their customer support team often faced challenges in quickly retrieving accurate information to resolve customer queries. With Deskhero, they were able to structure their product data, manuals, and other relevant documents into a comprehensive knowledge base. The advanced AI capabilities of Deskhero enabled the generation of OpenAI Embeddings from this knowledge base, enhancing the search functionality.
The AI-powered search bar allowed the customer support team to find relevant content swiftly, reducing the time spent on each ticket and improving customer satisfaction. The AI also suggested replies based on the embeddings, ensuring consistent and accurate responses to customer queries.
Deskhero's website scraping feature was particularly useful for RubberRoad Inc. They could scrape data from their own website and competitor sites to stay updated on market trends and product developments. This data was also incorporated into the AI embeddings, further enriching the knowledge base.
Using Deskhero's REST API, RubberRoad Inc. integrated the platform with their existing CRM system. This allowed seamless data exchange and provided the support team with a holistic view of the customer, leading to personalized and effective service.
Overall, RubberRoad Inc. experienced a significant improvement in their customer support efficiency and quality with Deskhero. The advanced AI capabilities not only streamlined their processes but also provided them with valuable insights for continuous improvement.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings generated from the knowledge base, previous tickets, uploaded files, and scraped website data. It provides quick and accurate search results, enhancing the efficiency of the customer support team.
What are AI-suggested replies?
AI-suggested replies are generated by Deskhero using OpenAI's ChatGPT. The system suggests potential responses to customer queries based on the context and the information available in the knowledge base.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, including CRM, for seamless data exchange and improved workflow.
* This article provides an example of how a fictive company in the Production of tires and wheel rims for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
