TireTech Corp. constantly innovates and introduces new products to the market. Keeping the customer support team updated on these changes was a challenge. Deskhero's AI capabilities solved this problem by generating comprehensive knowledge base articles from various sources like product manuals, policies, presentations, and scraped website data.
The AI used OpenAI Embeddings to understand the content and context of these sources. It then generated relevant articles for the knowledge base, providing the support team with up-to-date and accurate product information.
The AI-powered search bar made it easy for the team to find the information they needed. It also suggested replies to customer queries based on the knowledge base, ensuring consistent and accurate responses.
Deskhero's custom fields feature allowed TireTech Corp. to structure their product data effectively. This made it easier for the team to understand the product specifications and features, improving their ability to resolve customer queries.
By leveraging Deskhero's advanced AI capabilities, TireTech Corp. has significantly improved their product knowledge and customer support efficiency. They are now able to provide faster and more accurate responses to customer queries, leading to higher customer satisfaction.
How does Deskhero generate knowledge base articles?
Deskhero uses its advanced AI capabilities to generate knowledge base articles. It uses OpenAI Embeddings to understand the content and context of various sources like product manuals, policies, presentations, and scraped website data. It then generates relevant articles based on this understanding.
How does the AI-powered search bar enhance the efficiency of the customer support team?
The AI-powered search bar uses OpenAI Embeddings to provide quick and accurate search results. It helps the customer support team find the information they need swiftly, reducing the time spent on each ticket.
What are custom fields in Deskhero?
Custom fields in Deskhero allow you to structure your data effectively. You can create fields for specific data like product specifications, features, etc., making it easier to understand and manage your data.
* This article provides an example of how a fictive company in the Production of tires and wheel rims for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
