WheelWonders Ltd. receives a high volume of customer queries and complaints daily. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they were able to automate and streamline their ticket management process.
The AI capabilities of Deskhero played a crucial role in this transformation. The platform used OpenAI Embeddings to understand the content and context of the tickets. This allowed for automatic categorization and prioritization of tickets, ensuring that critical issues were addressed promptly.
Deskhero's AI also suggested replies to the tickets based on the embeddings. This helped the customer support team respond to queries accurately and consistently, improving the overall quality of their service.
The Kanban board feature of Deskhero provided WheelWonders Ltd. with a visual overview of the ticket workflow. This helped them identify bottlenecks and optimize their processes for better efficiency.
By leveraging Deskhero's advanced AI capabilities, WheelWonders Ltd. has significantly improved their ticket management process. They have achieved faster resolution times, higher customer satisfaction, and more efficient use of their resources.
How does Deskhero automate the ticket management process?
Deskhero uses advanced AI capabilities to understand the content and context of the tickets. It automatically categorizes and prioritizes the tickets, streamlining the management process.
What is the role of OpenAI Embeddings in ticket management?
OpenAI Embeddings are used to understand the content and context of the tickets. Based on these embeddings, Deskhero can suggest replies and enhance the search results, improving the efficiency of ticket management.
Can we track the progress of tickets in Deskhero?
Yes, Deskhero provides a Kanban board feature that gives a visual overview of the ticket workflow. You can track the progress of each ticket and identify any bottlenecks in the process.
* This article provides an example of how a fictive company in the Production of tires and wheel rims for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
