ShieldPro Manufacturing uses Deskhero's AI capabilities to generate knowledge base articles from their extensive collection of word, powerpoint, and pdf files. This has significantly reduced the time taken to create and update articles, improving the efficiency of their helpdesk services.
The company also uses Deskhero's AI to suggest replies to customer inquiries. The AI leverages OpenAI Embeddings from previous tickets and the knowledge base to provide accurate and relevant responses, reducing the workload of the helpdesk team.
ShieldPro Manufacturing uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data to enhance search results, providing more accurate and relevant information to customers and helpdesk staff.
With Deskhero's custom fields and user groups features, ShieldPro Manufacturing can effectively manage and categorize tickets. The AI capabilities help in prioritizing tickets based on their urgency and relevance, improving the overall workflow of the helpdesk team.
Finally, ShieldPro Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their helpdesk services.
How does Deskhero's AI improve the efficiency of our helpdesk services?
Deskhero's AI generates knowledge base articles from your files, suggests replies to customer inquiries, enhances search results, and helps prioritize tickets. These features reduce the workload of your helpdesk team and improve their efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data from the knowledge base, uploaded files, and scraped website data to provide more accurate and relevant search results.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Production of windshields for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
