ProdTech Inc. has a vast product portfolio, each with its own set of user manuals, troubleshooting guides, and FAQs. Keeping track of all this information was a challenge until they started using Deskhero. The platform's ability to generate knowledge base articles from various file formats like Word, PowerPoint, and PDF was a game-changer. It allowed them to centralize all their product information in one place, making it easily accessible for their support team.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of ProdTech's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, has made finding relevant information a breeze for ProdTech's support team. Whether it's a specific product manual or a solution to a common issue, the AI-enhanced search delivers accurate results in seconds.
The REST API of Deskhero has enabled ProdTech to integrate the platform with their existing systems seamlessly. This has further streamlined their workflow, allowing them to deliver faster and more efficient customer support.
Overall, Deskhero's advanced AI capabilities have transformed ProdTech's customer support, improving both their response times and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to deliver accurate search results. It takes into account previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant information.
* This article provides an example of how a fictive company in the Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
