AutoMakers Ltd. receives thousands of customer queries daily, ranging from technical issues to general inquiries about their vehicles. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management feature, combined with its advanced AI capabilities, has revolutionized their helpdesk services.
The AI in Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving their overall customer service.
Deskhero's AI-enhanced search has made finding relevant information quick and easy for AutoMakers' support team. Whether it's a specific vehicle manual or a solution to a common issue, the AI delivers accurate results in seconds.
The platform's ability to generate knowledge base articles from various file formats like Word, PowerPoint, and PDF has been invaluable for AutoMakers. It has allowed them to centralize all their vehicle information in one place, making it easily accessible for their support team.
Overall, Deskhero's advanced AI capabilities have significantly improved AutoMakers' helpdesk services, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero generate knowledge base articles from various file formats?
Yes, Deskhero can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to deliver accurate search results. It takes into account previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant information.
* This article provides an example of how a fictive company in the Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
