LabGear Solutions deals with a wide range of products, each with its own set of complexities. To manage customer queries effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, speeding up the resolution process.
The custom fields feature of Deskhero allows LabGear Solutions to categorize and prioritize tickets based on product type, issue complexity, and other relevant factors. This helps them manage their support team's workload and ensure that critical issues are addressed promptly.
LabGear Solutions uses the knowledge base feature of Deskhero to provide their customers with easy access to solutions for common issues. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies, enabling customers to resolve minor issues without needing to contact the support team.
Deskhero's website scraping feature is used by LabGear Solutions to keep their knowledge base updated with the latest product information from their suppliers' websites. This ensures that their customers always have access to the most current and accurate information.
Lastly, the REST API of Deskhero enables LabGear Solutions to integrate their customer support system with their existing inventory management and sales systems, creating a unified platform for their support team and enhancing their efficiency.
How does Deskhero's AI capabilities speed up the resolution process?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This speeds up the resolution process by reducing the time spent on each ticket.
Can Deskhero's knowledge base feature be used to reduce the load on the support team?
Yes, Deskhero's knowledge base feature can be used to provide customers with solutions for common issues. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies, enabling customers to resolve minor issues without needing to contact the support team.
Can Deskhero be integrated with existing inventory management and sales systems?
Yes, Deskhero's REST API enables you to integrate your customer support system with your existing inventory management and sales systems, creating a unified platform for your support team and enhancing their efficiency.
* This article provides an example of how a fictive company in the Professional and Scientific Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
