ScientificPro Distributors receives a high volume of customer queries due to their vast range of products. They use Deskhero's ticket management system to handle these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket and improving the quality of their responses.
With the custom fields feature, ScientificPro Distributors is able to categorize and prioritize tickets based on product type, issue severity, and other relevant factors. This allows them to manage their support team's workload and ensure that critical issues are addressed quickly.
The knowledge base feature of Deskhero has been instrumental in enhancing the self-service capabilities of ScientificPro Distributors' customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies, making it easy for customers to find solutions to common problems.
ScientificPro Distributors uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their suppliers' websites. This ensures that their customers always have access to the most accurate and up-to-date information.
Finally, the REST API of Deskhero allows ScientificPro Distributors to integrate their customer support system with their existing CRM and ERP systems, providing a seamless experience for their support team and their customers.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This not only reduces the time spent on each ticket but also improves the quality of responses by ensuring they are based on accurate and relevant information.
Can Deskhero's knowledge base feature be used for self-service?
Yes, Deskhero's knowledge base feature can be used to enhance the self-service capabilities of your customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies, making it easy for customers to find solutions to common problems.
Can Deskhero be integrated with existing CRM and ERP systems?
Yes, Deskhero's REST API allows you to integrate your customer support system with your existing CRM and ERP systems, providing a seamless experience for your support team and your customers.
* This article provides an example of how a fictive company in the Professional and Scientific Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
