ProSciEquip Wholesale receives numerous customer queries daily regarding their extensive range of products. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
With the custom fields feature, ProSciEquip Wholesale is able to categorize and prioritize tickets based on product type, issue severity, and other relevant factors. This allows them to provide prompt support for urgent issues and manage their workload effectively.
The knowledge base feature of Deskhero has been instrumental in enhancing the self-service capabilities of ProSciEquip Wholesale's customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies, making it easy for customers to find solutions to common problems.
Deskhero's website scraping feature is used by ProSciEquip Wholesale to keep their knowledge base updated with the latest information from their suppliers' websites. This ensures that their customers always have access to the most accurate and up-to-date information.
Finally, the REST API of Deskhero allows ProSciEquip Wholesale to integrate their customer support system with their existing CRM and ERP systems, providing a seamless experience for their support team and their customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the time spent on each ticket and improves response times.
Can Deskhero's knowledge base feature be used for self-service?
Yes, Deskhero's knowledge base feature can be used to enhance the self-service capabilities of your customers. The AI capabilities of Deskhero can generate articles from uploaded files like product manuals and policies, making it easy for customers to find solutions to common problems.
Can Deskhero be integrated with existing CRM and ERP systems?
Yes, Deskhero's REST API allows you to integrate your customer support system with your existing CRM and ERP systems, providing a seamless experience for your support team and your customers.
* This article provides an example of how a fictive company in the Professional and Scientific Equipment Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
