Global Health Professionals has a diverse membership base spread across different countries. They needed a robust helpdesk solution to manage the high volume of queries from members.
With Deskhero, they were able to set up a structured system to manage queries. The custom email domains and user groups features allowed them to categorize queries based on their nature and assign them to the appropriate teams.
The advanced AI capabilities of Deskhero played a crucial role in improving the efficiency of their support services. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the workload of the support team.
The AI also enhanced the search results, making it easier for the support team to find relevant information. The REST API feature allowed them to integrate Deskhero with their existing systems, further streamlining their operations.
By leveraging Deskhero's AI capabilities, Global Health Professionals was able to significantly improve their member support services, leading to increased member satisfaction.
How does Deskhero's AI help in managing high volumes of queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the workload of the support team.
How does Deskhero integrate with existing systems?
Deskhero's REST API feature allows you to integrate it with your existing systems, streamlining your operations.
How does Deskhero improve search results?
Deskhero's AI enhances the search results, making it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Professional Association Membership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
