TechGuild International has a large member base with diverse needs. They needed a comprehensive helpdesk solution to manage member queries efficiently.
Deskhero provided them with a platform to structure their data lists, create custom fields for different types of queries, and manage tickets effectively. The user groups feature allowed them to categorize queries and assign them to the right teams.
The AI capabilities of Deskhero were instrumental in improving their support services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to queries.
The AI also enhanced the search results, making it easier for the support team to find relevant information. The website scraping feature kept their knowledge base updated with the latest information from their website.
By using Deskhero's AI capabilities, TechGuild International was able to improve their member services, resulting in higher member satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to queries.
How does Deskhero help in categorizing queries?
Deskhero's user groups feature allows you to categorize queries and assign them to the right teams.
How does Deskhero keep the knowledge base updated?
Deskhero's website scraping feature can automatically update the knowledge base with the latest information from your website.
* This article provides an example of how a fictive company in the Professional Association Membership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
