ProAssoc United has thousands of members who often have queries regarding membership benefits, renewal processes, and event information. The company used to struggle with managing these queries efficiently, leading to delayed responses and dissatisfaction among members.
With Deskhero, ProAssoc United was able to structure their data lists, create custom fields for different types of queries, and manage tickets effectively. The Kanban board feature helped them visualize the workflow and prioritize tasks based on urgency.
The advanced AI capabilities of Deskhero were particularly beneficial. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
Moreover, the AI-enhanced search results made it easier for the support team to find relevant information quickly. The website scraping feature also allowed them to keep their knowledge base updated with the latest information from their website.
Overall, Deskhero's AI capabilities have significantly improved ProAssoc United's customer support efficiency, leading to higher member satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses.
How does Deskhero help in prioritizing tasks?
Deskhero's Kanban board feature allows you to visualize your workflow and prioritize tasks based on urgency.
How does Deskhero keep the knowledge base updated?
Deskhero's website scraping feature can automatically update the knowledge base with the latest information from your website.
* This article provides an example of how a fictive company in the Professional Association Membership industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
