Eventify uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This reduces the time taken by their helpdesk team to respond to customer queries, thereby increasing customer satisfaction.
With Deskhero's kanban board, Eventify is able to visualize their workflow and track the progress of each ticket. This helps in efficient ticket management and ensures that all customer queries are addressed in a timely manner.
The AI-powered comprehensive search bar of Deskhero enables Eventify to quickly find relevant content from their vast database of knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to resolve customer queries.
Eventify also leverages Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration allows them to streamline their operations and provide better customer service.
Overall, Deskhero's advanced AI capabilities have enabled Eventify to improve their helpdesk efficiency and effectiveness, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve helpdesk efficiency?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to customer queries. It also enhances the search results, enabling quick access to relevant content.
How does Deskhero help in tracking the progress of tickets?
With Deskhero's kanban board, companies can visualize their workflow and track the progress of each ticket, ensuring all customer queries are addressed in a timely manner.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows seamless integration with existing systems, enabling streamlined operations and better customer service.
* This article provides an example of how a fictive company in the Professional Events Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
