EventPro uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This reduces the time taken by their support team to respond to customer queries, thereby increasing customer satisfaction.
With Deskhero's custom fields and structured data lists, EventPro is able to categorize and prioritize tickets based on their urgency and importance. This helps in efficient ticket management and ensures that critical issues are addressed promptly.
The AI-powered comprehensive search bar of Deskhero enables EventPro to quickly find relevant content from their vast database of knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time taken to resolve customer queries.
EventPro also leverages Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration allows them to streamline their operations and provide better customer service.
Overall, Deskhero's advanced AI capabilities have enabled EventPro to improve their customer support efficiency and effectiveness, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to customer queries. It also enhances the search results, enabling quick access to relevant content.
How does Deskhero help in ticket management?
With Deskhero's custom fields and structured data lists, tickets can be categorized and prioritized based on their urgency and importance, ensuring critical issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows seamless integration with existing systems, enabling streamlined operations and better customer service.
* This article provides an example of how a fictive company in the Professional Events Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
