FreshCatch Services receives numerous customer inquiries daily, ranging from booking inquiries to specific fishing-related questions. The company uses Deskhero's advanced AI capabilities to manage these inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results on FreshCatch's helpdesk. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with accurate and helpful information quickly.
FreshCatch also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has significantly reduced the time and effort required to maintain the knowledge base, allowing the company to focus more on improving its services.
The company also benefits from Deskhero's custom fields and user groups features. These features allow FreshCatch to categorize and prioritize tickets, ensuring that urgent or high-priority issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled FreshCatch Services to enhance its customer support operations, improve customer satisfaction, and focus more on its core business.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This significantly reduces the time it takes to respond to customers.
How does Deskhero's AI enhance the search results on the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, and uploaded files.
How does FreshCatch use Deskhero's custom fields and user groups features?
FreshCatch uses these features to categorize and prioritize tickets. This ensures that urgent or high-priority issues are addressed promptly.
* This article provides an example of how a fictive company in the Professional Freshwater Fishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
