AquaPro Fishing handles a high volume of customer inquiries and requests daily. To manage this effectively, they utilize Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in responses.
The AI capabilities of Deskhero also enhance the search results within AquaPro's helpdesk. It uses the embeddings to find and present the most relevant content from various sources, providing customers with precise and useful information swiftly.
Deskhero's AI also assists in managing AquaPro's knowledge base. It generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This automated process saves significant time and resources that were previously spent on manual updates and maintenance.
Additionally, AquaPro leverages Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensures that critical issues are addressed immediately, improving overall customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have allowed AquaPro Fishing to optimize their ticket management process, enhance customer experience, and focus more on their core services.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer inquiries. This speeds up the response time and ensures consistency and accuracy in responses.
How does Deskhero's AI enhance the search results within the helpdesk?
Deskhero's AI uses the embeddings to find and present the most relevant content from various sources when customers search for information. This provides customers with precise and useful information swiftly.
How does AquaPro use Deskhero's custom fields and user groups features?
AquaPro uses these features to categorize and prioritize tickets. This ensures that critical issues are addressed immediately, improving overall customer satisfaction.
* This article provides an example of how a fictive company in the Professional Freshwater Fishing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
