ArenaOne receives numerous customer inquiries daily about events, bookings, and facility services. They use Deskhero's AI capabilities to manage these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results on ArenaOne's customer support portal. It uses the embeddings to find the most relevant content from various sources, providing customers with accurate and comprehensive information. This has improved the self-service experience for customers, reducing the number of tickets raised.
ArenaOne uses Deskhero's custom fields and user groups to categorize tickets based on the type of inquiry and the customer's profile. This helps the support team prioritize tickets and provide personalized service to each customer.
ArenaOne has also integrated Deskhero with their existing systems using the platform's REST API. This allows the support team to access all necessary information within Deskhero, improving their efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have helped ArenaOne provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, scraped website data, and other resources. This ensures that customers can find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems such as CRM and booking systems.
* This article provides an example of how a fictive company in the Professional Sports Facilities Operation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
