ProSport Facilities receives numerous customer inquiries daily regarding booking availability, facility features, and event details. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results on their customer support portal. When customers search for information, the AI uses the embeddings to find the most relevant content from the knowledge base, scraped website data, and other resources. This feature has improved the self-service experience for customers, reducing the load on the support team.
ProSport Facilities also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and the customer's membership status. This allows the support team to prioritize tickets and ensure that high-value customers receive prompt service.
With Deskhero's REST API, ProSport Facilities has integrated the platform with their existing CRM and booking systems. This enables the support team to access all necessary customer and booking information directly within Deskhero, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled ProSport Facilities to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, scraped website data, and other resources. This ensures that customers can find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems such as CRM and booking systems.
* This article provides an example of how a fictive company in the Professional Sports Facilities Operation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
