Progressive Precision Inc. receives hundreds of customer inquiries daily, ranging from technical issues to product-related questions. The company used to struggle with managing these inquiries efficiently until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their customer support services.
With Deskhero, Progressive Precision Inc. leverages AI to generate suggested replies based on previous tickets and knowledge base articles. This feature has reduced the time spent by support agents on crafting responses, allowing them to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature has made it easier for the support team to find relevant information quickly, thereby improving their response time.
The company also benefits from Deskhero's ability to scrape website data. The platform can extract useful information from the company's website and use it to enrich the knowledge base. This feature has proven invaluable in keeping the knowledge base up-to-date and comprehensive.
Overall, Deskhero's AI capabilities have transformed Progressive Precision Inc.'s customer support services, making them more efficient and effective.
How has Deskhero improved the efficiency of Progressive Precision Inc.'s customer support?
Deskhero's AI capabilities have reduced the time spent by support agents on crafting responses and improved their response time by enhancing search results. It has also kept the knowledge base up-to-date and comprehensive by scraping website data.
How does Deskhero generate suggested replies?
Deskhero uses advanced AI to generate suggested replies based on previous tickets and knowledge base articles. It leverages OpenAI Embeddings from these sources to find relevant content.
How does Deskhero use website scraping to benefit Progressive Precision Inc.?
Deskhero scrapes Progressive Precision Inc.'s website to extract useful information. This information is then used to enrich the knowledge base, keeping it up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Progressive Die Stamping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
