DieMaster Manufacturing has a vast knowledge base that includes technical manuals, policy documents, and product guides. Managing this knowledge base was a challenge until they implemented Deskhero. The platform's AI capabilities have revolutionized their knowledge base management.
Deskhero's AI uses OpenAI Embeddings from the company's uploaded files and scraped website data to enhance the search results. This feature has made it easier for the support team to find relevant information quickly, thereby improving their response time.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has automated the process of creating and updating articles, saving the support team a significant amount of time.
Furthermore, Deskhero's AI generates suggested replies based on the knowledge base articles. This feature has not only improved the efficiency of the support team but also ensured the consistency and accuracy of their responses.
Overall, Deskhero's AI capabilities have significantly improved DieMaster Manufacturing's knowledge base management, leading to enhanced customer support.
How has Deskhero improved DieMaster Manufacturing's knowledge base management?
Deskhero's AI capabilities have made it easier for the support team to find relevant information, automated the process of creating and updating articles, and improved the consistency and accuracy of responses.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by the company. It uses OpenAI Embeddings from these files to create comprehensive and relevant articles.
How does Deskhero ensure the consistency and accuracy of responses?
Deskhero's AI generates suggested replies based on the knowledge base articles. This ensures that the responses are consistent and accurate, as they are based on the company's official documents.
* This article provides an example of how a fictive company in the Progressive Die Stamping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
