StampTech Solutions deals with a high volume of customer tickets daily. Managing these tickets was a daunting task until they implemented Deskhero. The platform's AI capabilities have greatly simplified their ticket management process.
Deskhero's AI generates suggested replies based on previous tickets, which has significantly reduced the time spent by support agents on crafting responses. This feature has allowed the support team to handle more tickets within the same timeframe, improving their productivity.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This feature has made it easier for the support team to find relevant information quickly, thereby improving their response time.
Furthermore, Deskhero's Kanban board provides a visual overview of the tickets, making it easier for the support team to track and manage them. The AI capabilities of the platform further enhance this feature by prioritizing the tickets based on their urgency and complexity.
Overall, Deskhero's AI capabilities have streamlined StampTech Solutions' ticket management process, leading to improved customer satisfaction.
How has Deskhero streamlined StampTech Solutions' ticket management process?
Deskhero's AI capabilities have reduced the time spent by support agents on crafting responses, improved their response time by enhancing search results, and made it easier to track and manage tickets using the Kanban board.
How does Deskhero generate suggested replies?
Deskhero uses advanced AI to generate suggested replies based on previous tickets and knowledge base articles. It leverages OpenAI Embeddings from these sources to find relevant content.
How does Deskhero prioritize tickets?
Deskhero's AI capabilities enhance the Kanban board feature by prioritizing the tickets based on their urgency and complexity. This makes it easier for the support team to manage the tickets effectively.
* This article provides an example of how a fictive company in the Progressive Die Stamping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
