PlanPerfect Ltd. manages multiple projects simultaneously, resulting in a large number of customer inquiries and support tickets. Deskhero's ticket management and advanced AI capabilities have enabled PlanPerfect to handle and prioritize these tickets efficiently, improving their response times and customer satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, the knowledge base, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time spent by PlanPerfect's support team on crafting responses, allowing them to focus on more complex customer issues.
The AI-enhanced search results have also improved the ability of PlanPerfect's support team to find relevant information quickly. This has resulted in faster resolution times and increased customer satisfaction.
PlanPerfect has also benefited from Deskhero's kanban board and custom fields features. These features have enabled PlanPerfect to visualize their workflow and customize the platform according to their needs, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly optimized PlanPerfect's project management and customer support services, making them more efficient and effective.
How has Deskhero's AI capabilities improved PlanPerfect's project management and customer support services?
Deskhero's AI capabilities have improved PlanPerfect's project management and customer support services by efficiently handling and prioritizing tickets, reducing response times, generating suggested replies, enhancing search results, and enabling faster resolution times.
How has Deskhero's kanban board and custom fields features benefited PlanPerfect?
Deskhero's kanban board and custom fields features have enabled PlanPerfect to visualize their workflow and customize the platform according to their needs, further improving their efficiency.
How has Deskhero improved the efficiency of PlanPerfect's support team?
Deskhero has improved the efficiency of PlanPerfect's support team by enhancing search results, generating suggested replies, and reducing the time taken to resolve customer issues.
* This article provides an example of how a fictive company in the Project management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
