ProjectMaster Inc. has a vast knowledge base consisting of articles, policies, manuals, and presentations. However, finding relevant information from this vast repository was challenging. Deskhero's comprehensive search bar and advanced AI capabilities have made it easy for ProjectMaster's support team to find relevant information quickly.
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, uploaded files, and scraped website data to enhance search results. This feature has significantly improved the efficiency of ProjectMaster's support team and reduced the time taken to resolve customer issues.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature has not only reduced the time spent by the support team on crafting responses but also improved the quality of their responses.
ProjectMaster has also benefited from Deskhero's custom email domains and user groups features. These features have allowed ProjectMaster to personalize the platform according to their needs and improve their customer support services.
Overall, Deskhero's advanced AI capabilities have significantly enhanced ProjectMaster's knowledge base and improved the efficiency and effectiveness of their customer support services.
How has Deskhero's AI capabilities improved ProjectMaster's knowledge base?
Deskhero's AI capabilities have improved ProjectMaster's knowledge base by enhancing search results and generating suggested replies based on the relevant content found.
How has Deskhero's custom email domains and user groups features benefited ProjectMaster?
Deskhero's custom email domains and user groups features have allowed ProjectMaster to personalize the platform according to their needs and improve their customer support services.
How has Deskhero improved the efficiency of ProjectMaster's support team?
Deskhero has improved the efficiency of ProjectMaster's support team by enhancing search results, generating suggested replies, and reducing the time taken to resolve customer issues.
* This article provides an example of how a fictive company in the Project management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
