ProManage Solutions handles numerous projects concurrently, resulting in a high volume of customer inquiries and support tickets. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management and AI capabilities, ProManage Solutions can now efficiently handle and prioritize tickets, reducing response times and improving customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time spent by ProManage's support team on crafting responses, allowing them to focus on more complex customer issues.
The AI-enhanced search results have also improved the ability of ProManage's support team to find relevant information quickly. This has resulted in faster resolution times and increased customer satisfaction.
Deskhero's REST API has allowed ProManage to integrate the platform with their existing systems, further streamlining their operations. The custom fields and user groups features have also enabled ProManage to tailor the platform to their specific needs.
Overall, Deskhero's advanced AI capabilities have transformed ProManage's customer support services, making them more efficient and effective.
How has Deskhero's AI capabilities improved ProManage's customer support services?
Deskhero's AI capabilities have improved ProManage's customer support services by efficiently handling and prioritizing tickets, reducing response times, generating suggested replies, enhancing search results, and enabling faster resolution times.
How has Deskhero's REST API benefited ProManage?
Deskhero's REST API has allowed ProManage to integrate the platform with their existing systems, further streamlining their operations.
How has Deskhero's custom fields and user groups features benefited ProManage?
The custom fields and user groups features have enabled ProManage to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Project management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
