SetMagic has a vast knowledge base of articles, manuals, and policies related to set dressing and prop services. However, finding relevant information from this vast database was a time-consuming task for the support team. With Deskhero's advanced AI capabilities, SetMagic can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
Deskhero's AI capabilities also help in generating suggested replies. When a customer raises a ticket, the AI analyses the issue and suggests potential responses based on similar past tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
SetMagic also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape new information from their website and other relevant sites, ensuring the support team always has the most recent data at their disposal.
SetMagic also leverages Deskhero's REST API to integrate the platform with other systems in their workflow. This seamless integration further enhances the efficiency of their customer support.
The comprehensive search bar powered by AI ensures that the support team can find any information they need within seconds. This has significantly improved the productivity of the team and reduced the time spent on each ticket.
How does Deskhero's AI suggest replies?
Deskhero's AI analyses the issue raised in a ticket and searches the database for similar past tickets and knowledge base articles. It then suggests potential responses based on this analysis.
How does Deskhero's website scraping feature work?
Deskhero's AI can automatically scrape new information from your website and other relevant sites. This information is then added to your knowledge base, ensuring it is always up-to-date.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with other systems in your workflow.
* This article provides an example of how a fictive company in the Prop and Set Dressing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
