PropMasters has a large database of props and set dressing items, making it challenging for the support team to find specific items quickly. With Deskhero's advanced AI capabilities, the support team can now find any item within seconds using the comprehensive search bar.
The AI analyses the search query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant results. This has significantly reduced the time spent on each ticket and improved customer satisfaction.
Deskhero's AI also helps in managing tickets more efficiently. When a customer raises a ticket, the AI analyses the issue and categorizes the ticket based on its urgency and type. This helps the support team prioritize their tasks and respond to urgent issues promptly.
PropMasters also uses Deskhero's custom fields feature to add specific details about each prop in their database. The AI can then use these details to provide more accurate search results and suggested replies.
PropMasters also leverages Deskhero's REST API to integrate the platform with their inventory management system. This allows the support team to check the availability of a prop directly from Deskhero, further enhancing their efficiency.
How does Deskhero's AI improve search efficiency?
Deskhero's AI analyses the search query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant results. This significantly reduces the time spent on each ticket and improves customer satisfaction.
How does Deskhero's AI manage tickets?
When a customer raises a ticket, Deskhero's AI analyses the issue and categorizes the ticket based on its urgency and type. This helps the support team prioritize their tasks and respond to urgent issues promptly.
Can Deskhero be integrated with an inventory management system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your inventory management system. This allows the support team to check the availability of a prop directly from Deskhero.
* This article provides an example of how a fictive company in the Prop and Set Dressing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
