GasGiant deals with a high volume of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The system's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, suggest replies to incoming queries, significantly reducing response time.
Deskhero's custom fields and structured data lists allow GasGiant to categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, leading to improved customer satisfaction.
The AI-powered comprehensive search bar enables GasGiant's support team to swiftly locate relevant information from the knowledge base, uploaded files, and scraped website data. This feature has drastically cut down the time spent on searching for information, allowing the support team to focus more on resolving customer issues.
Deskhero's AI capabilities also assist in generating knowledge base articles from Word, PowerPoint, PDF files, and website scraping. This not only saves time but also ensures that the knowledge base is consistently updated with the most recent information.
Finally, GasGiant uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced search results and suggested replies have greatly improved the efficiency of their customer support, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve ticket response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customer inquiries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base, uploaded files, and scraped website data, significantly reducing the time spent on searching for information.
How does Deskhero ensure the knowledge base is always up-to-date?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and website scraping. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Propane gas distribution and retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
