PropanePlus receives numerous customer inquiries daily, ranging from order status checks to technical questions about propane equipment. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
With Deskhero's custom fields and structured data lists, PropanePlus can categorize and prioritize tickets based on urgency and complexity. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
The AI-powered comprehensive search bar allows PropanePlus's support team to quickly find relevant information from the knowledge base, uploaded files like policies/manuals/presentations, and scraped website data. This feature has significantly reduced the time spent on searching for information, allowing the support team to focus more on resolving customer issues.
Deskhero's AI capabilities also help in generating knowledge base articles from Word, PowerPoint, PDF files, and even from website scraping. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Lastly, PropanePlus uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced search results and suggested replies have significantly improved the efficiency of their customer support, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve ticket response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customer inquiries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base, uploaded files, and scraped website data, significantly reducing the time spent on searching for information.
How does Deskhero ensure the knowledge base is always up-to-date?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and website scraping. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Propane gas distribution and retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
