GasGuard receives numerous customer queries every day regarding the installation and maintenance of propane systems. To manage these queries efficiently, GasGuard uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
Deskhero's comprehensive search bar, powered by AI, has significantly improved the customer experience on GasGuard's website. When a customer searches for a query, the AI provides the most relevant results, reducing the need for customers to raise tickets for common queries.
GasGuard also uses Deskhero's custom fields and structured data lists to effectively manage tickets. This has led to a more organized workflow and has allowed the customer support team to prioritize tickets based on their urgency and complexity.
Furthermore, the use of user groups and custom email domains has improved communication within the company. The customer support team can easily share information and collaborate, leading to quicker resolution times.
Overall, by using Deskhero's advanced AI capabilities, GasGuard has been able to enhance its customer experience, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the accuracy of GasGuard's responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are based on accurate and relevant information.
How has Deskhero improved the customer experience on GasGuard's website?
Deskhero's comprehensive search bar, powered by AI, provides the most relevant results when a customer searches for a query. This reduces the need for customers to raise tickets for common queries, improving their overall experience.
How does Deskhero help in managing tickets at GasGuard?
GasGuard uses Deskhero's custom fields and structured data lists to effectively manage tickets. This allows the customer support team to categorize and prioritize tickets based on their urgency and complexity, leading to a more organized workflow.
* This article provides an example of how a fictive company in the Installation, maintenance, and repair of residential and commercial propane systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
