FlameFix deals with a large number of customer queries every day, which range from installation guidance to troubleshooting common issues. To manage these queries effectively, FlameFix uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI-powered comprehensive search bar has greatly improved the customer experience on FlameFix's website. When a customer searches for a query, the AI provides the most relevant results, reducing the need for customers to raise tickets for common queries.
FlameFix also uses Deskhero's custom fields and structured data lists to effectively manage and prioritize tickets. This has resulted in a more organized workflow and has allowed the helpdesk team to focus on more complex issues.
The use of user groups and custom email domains has improved communication within the company. The helpdesk team can easily share information and collaborate, leading to quicker resolution times.
Overall, by using Deskhero's advanced AI capabilities, FlameFix has been able to improve its helpdesk services, leading to increased customer satisfaction and a more efficient helpdesk team.
How does Deskhero's AI improve the response time and accuracy of FlameFix's responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the responses are based on accurate and relevant information.
How has Deskhero improved the customer experience on FlameFix's website?
Deskhero's AI-powered comprehensive search bar provides the most relevant results when a customer searches for a query. This reduces the need for customers to raise tickets for common queries, improving their overall experience.
How does Deskhero help in managing tickets at FlameFix?
FlameFix uses Deskhero's custom fields and structured data lists to effectively manage and prioritize tickets. This allows the helpdesk team to categorize tickets based on their urgency and complexity, leading to a more organized workflow.
* This article provides an example of how a fictive company in the Installation, maintenance, and repair of residential and commercial propane systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
