PropanePro receives a high volume of customer queries daily, ranging from installation instructions to troubleshooting common issues. Using Deskhero's advanced AI capabilities, they have been able to automate the process of responding to these queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customers.
With Deskhero, PropanePro has also been able to enhance its search results. When a customer searches for a query on their website, the AI uses the same OpenAI embeddings to provide the most relevant results. This has led to a significant decrease in the number of tickets raised, as customers are able to find the information they need quickly and easily.
Deskhero's custom fields and structured data lists have allowed PropanePro to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and has enabled the customer support team to focus on more complex issues that require human intervention.
The use of user groups and custom email domains has further streamlined communication within the company. The customer support team can easily collaborate and share information, leading to quicker resolution times.
Overall, Deskhero's advanced AI capabilities have transformed PropanePro's customer support services, leading to happier customers and a more efficient team.
How has Deskhero improved PropanePro's response time?
Deskhero's AI capabilities automate the process of responding to customer queries by generating suggested replies based on previous tickets, knowledge base articles, and other relevant data. This drastically reduces the time taken to respond to customers.
How does Deskhero enhance search results on PropanePro's website?
When a customer searches for a query on PropanePro's website, Deskhero's AI uses OpenAI embeddings to provide the most relevant results. This helps customers find the information they need quickly and easily.
How does Deskhero help in organizing PropanePro's workflow?
Deskhero's custom fields and structured data lists allow PropanePro to categorize and prioritize tickets effectively. This leads to a more organized workflow and enables the customer support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Installation, maintenance, and repair of residential and commercial propane systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
