CasualtyCare Insurance, a renowned casualty insurance provider, was facing difficulties in handling the increasing number of customer queries. The company needed a solution that could help them manage these queries efficiently and effectively.
Deskhero provided the perfect solution with its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI was able to generate suggested replies to customer queries. This not only reduced the response time but also ensured the accuracy of the responses.
The AI-powered comprehensive search bar was another feature that CasualtyCare Insurance found extremely useful. It allowed the support team to quickly find relevant information from a vast array of resources, thereby improving their efficiency.
Deskhero's custom email domains and user groups features enabled CasualtyCare Insurance to organize their customer support team better and provide more personalized service to their customers.
By implementing Deskhero, CasualtyCare Insurance was able to significantly enhance their customer experience, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does the AI-powered comprehensive search bar improve efficiency?
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from a vast array of resources, thereby improving their efficiency in handling customer queries.
What benefits did CasualtyCare Insurance see after implementing Deskhero?
After implementing Deskhero, CasualtyCare Insurance was able to significantly enhance their customer experience, resulting in improved customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Property and casualty insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
